Policies


Terms of Service

Payment and Refunds

Payment is due at checkout, no holds or payment plans.
Cancellations are not always permitted so please be sure you want to buy the product you are looking at.
Custom slots are refundable, however if I've already started on your order I will only issue a 75% refund and your order will be completed then listed in a future release for anyone to buy.

Shipping

Shipping is free for domestic orders and free on orders over $50 for international.
For deskmats: Priority shipping rates are calculated based on your location and the weight of the product. I charge less than the USPS rate.
Pre-made items will ship within 1 week of your purchase.
If you are in the US, please allow 2-7 days for delivery. If you are outside of the US, please allow 1-4 weeks for delivery.

Address Changes
Any address changes need to be brought to my attention within 3 hours after purchase. Please email or direct message me on Instagram with any address changes as soon as possible.

Lost Orders
If your tracking number shows that your order was lost during transit, I will offer you a 50% refund. Since international orders do not have tracking please allow up to 8 weeks to see if the item could have just been delayed during transit before requesting a 50% refund for the lost item as this if often the case.
In some cases we can work out a way to do a custom version of the product for 50% off original price.

International Custom Fees
I am not responsible for customs fees if there are any. If you do not wish to pay custom fees, please do not order. I know that they can be very steep for high value orders, I do try to always value them less than what they were sold for since these are handmade items.

Returns and Exchanges

I will not be accepting returns or exchanges for any products. They are yours once they are delivered.

Damaged Items
If your product arrives damaged or flawed then please let me know with a photo by email or direct message and we can work out a solution to replace, fix the item, or given a partial refund. 
Trying to remove the handle is the easiest way to damage pacifiers so please try to refrain from doing so. The teat can be washed in your sink or with wipes while still assembled.
Please treat all items with care.

Additional Policies

I reserve the right to refuse service to anyone.
Failure to follow terms of service can result in prohibition from future purchases.
I have the right to prohibit/blacklist anyone from my shop for rudeness, threats, frequent returning, fraudulent flags, chargebacks, etc. 
I am not responsible for any injury while products are in use.
All policies may be subject to change.